Refund policy
Nylo Clothing Refund Policy
We want you to love every piece you buy from Nylo Clothing, but if it’s not quite right, we’re here to help.
Easy Refunds Within 30 Days
Changed your mind? No problem. You have 30 days from the date of delivery to request a return for a refund or store credit.
Eligibility for Refunds
To be eligible for a refund:
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Items must be unworn, unwashed, and in original condition
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Tags must still be attached
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Must be returned in the original packaging (if possible)
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Final sale items, undergarments, and gift cards are non-refundable
How to Start a Return
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Email us at info@nyloclothing.com with your order number and reason for return.
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We'll reply with return instructions (AUS orders only).
A flat fee may be deducted from your refund to cover return shipping unless the item was damaged or incorrect.
Refunds
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Once we receive and inspect your return, we’ll issue a refund to your original payment method within 5–7 business days.
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You’ll get a confirmation email as soon as it’s processed.
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Shipping costs are non-refundable unless the item was damaged or incorrect.
Exchanges
Need a different size or color? We’re happy to help.
To exchange an item, email us at info@nyloclothing.com. Please note: Customers are responsible for all shipping costs associated with exchanges.
Need Help?
We’re happy to answer any questions. Reach out to us at info@nyloclothing.com or via our Contact page.